Help centre

How can we help?

A little guidance for your next run, whichever side of the start line you're on.

Help for members

From finding a club to marking yourself present at the run.

Register for an eventFill in the form on the event page and save your place.Check in at the eventMark yourself present by scanning the venue QR or sharing your location.Your details, and removing themSee what an event page remembers about you, and delete it.

Help for organisers

Set up your club, publish events, and know who turned up.

Create your first eventSet the name, time and place, publish it, and share the link.Build the registration formAsk the questions you need, and cap the number of places.Set up check-in and attendanceChoose between a venue QR code and location-based check-in.Your guest list and exportsSee who registered, mark who turned up, and export the data.Your club page, team and rolesSet up your public profile, invite your team, and control what each can do.

Need more help?

For anything about a specific event — the route, what to bring, a place you can no longer take — contact the host through the links on their event page or club profile. They hold the guest list; we don't.

For help using JoinRun itself, email us. Include the event link and a short description of what happened.

hello@joinrun.club